Privacy Policy

1. Our commitment to privacy

Solara Dermatology (“we”, “us”, “our”, “the practice”) is committed to protecting the privacy of our patients, website visitors and other individuals we deal with. This Privacy Policy explains how we collect, hold, use and disclose personal information, including health information, and how you can access or correct that information or make a complaint.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable health records legislation.

2. Scope of this policy

This Privacy Policy applies to personal information and health information collected by Solara Dermatology through our website, consultations, referrals, appointment systems, telephone and email communications, and other interactions with patients and third parties.

3. Information we collect

We may collect personal and health information including contact details, Medicare and health fund details, medical history, medications, allergies, clinical notes, test results, referrals, photographs, treatment information and billing records. We collect this information where reasonably necessary to provide healthcare and manage our practice.

We may also automatically collect certain information when you visit our website - see “Website usage information” below.

4. How we use and disclose your information

We may use and disclose personal and health information to provide and coordinate healthcare, communicate with patients, manage appointments and accounts, process claims, meet clinical and legal obligations, and administer the practice.

Information may be disclosed, where authorised or required, to treating practitioners, referring practitioners, pathology and imaging providers, hospitals, Medicare, private health insurers, service providers and government or regulatory bodies.

5. Website usage information (log files)

Like most websites, ours uses log files maintained by our hosting provider. Log files may record details such as IP address, browser type, internet service provider, date and time stamps, and referring/exit pages. This information is not linked to anything that personally identifies you, and we use it to analyse trends, administer the website, and understand how visitors use it.

6. Cookies and website analytics

Our website may use cookies, analytics tools and similar technologies to operate the website and understand how it is used. Details of the technologies used, their purposes and available controls are set out in our Cookie Notice. Non-essential tracking technologies will be managed in accordance with applicable consent requirements.

7. Overseas disclosure

Some service providers may store or access personal information outside Australia. Where applicable, we will identify the relevant countries where practicable and take reasonable steps to ensure that overseas handling is consistent with applicable Australian privacy requirements

8. Data security and retention

We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain records for the periods required by applicable law and securely destroy or de-identify information when it is no longer required, subject to lawful record-retention obligations.

9. Access, correction and complaints

You may request access to, or correction of, personal information we hold about you by contacting our Privacy Officer. Privacy complaints may also be directed to the Privacy Officer. We will consider and respond to requests and complaints within a reasonable period and in accordance with applicable law.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Children and young people

We handle the personal and health information of children and young people in accordance with applicable law, having regard to the young person’s capacity, circumstances and any authority held by a parent, guardian or other representative.

11. Consent

This Privacy Policy explains how we handle personal information. Where consent is required for a particular collection, use or disclosure, we will seek that consent separately or provide an appropriate collection notice.

By using our website, you acknowledge that you have read this Privacy Policy.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website.

13. Contact us

Email: admin@solaradermatology.com.au

Phone: (08) 7123 3999

Address: 45 Glen Osmond Road, Eastwood SA 5063